The keys to our success are to provide outstanding value to our major stakeholder:

• Customers - by delivering service beyond their expectations
• Employees - by developing high-performance self-managing teams
• Cal Poly Pomona - by delivering exceptional financial performance and effectively supporting the campus mission.

Key Issues:

• Identifying and providing core products and services
• Using technology to run more efficient
• Balancing the goals of financial performance, customer service and serving Cal Poly Pomona
• Non-traditional products and functions such as campus development and real estate
• CSU Chancellor’s office concerns about auxiliaries and risk
• Abandon yesterday – improve systematically and continually
• Knowing the costs for doing business

Corporate Management Philosophy:

NO SECRETS: Everyone in the Foundation at all levels shares information openly.

NO SURPRISES: No one can claim to be in the dark about problems or opportunities.

NO POLITICS: People get together and look at the same information and make tough decisions.

NO DISTRACTIONS: Management and systems operate in the background; they make noise only when things go wrong. People are free to get their work done.

NO CONFUSION: Employees know what they need to do to succeed.

NO WASTE: The organization is lean and mean.

NO ILLUSIONS: We have no illusions about how tough things can be; that’s why we are constantly modifying, improving and starting over.